Refund policy

At BlackLine we make carbon fiber parts for your car. Many of them are made specifically for you, so here we explain in plain terms what you can return, what you can't, and why.

Custom products: no returns

Products made to order or customized at the customer's request are NOT covered by the right of withdrawal, and returns or exchanges for change of mind are not accepted.

This exclusion is expressly provided for in Article 103(c) of Spanish Royal Legislative Decree 1/2007 of November 16 (Real Decreto Legislativo 1/2007), approving the consolidated text of the General Law for the Protection of Consumers and Users, which excludes from the right of withdrawal "the supply of goods made to the consumer's specifications or clearly personalized".

For the purposes of this policy, custom products include, among others:

  • Steering wheels configured to order: choice of leather, Alcantara, carbon fiber, stitching color and type, top marker, grips, finishes or any combination requested by the customer.
  • Paddle shifters and accessories made or finished according to the model, color or specification indicated by the customer.
  • Any part that includes engravings, logos, initials, text or designs supplied or requested by the customer.
  • Any product manufactured, assembled, upholstered or re-upholstered from the moment you confirm the order configuration.

By confirming a custom order you acknowledge that you have been informed of this exclusion and accept that, once production has started, you lose the right of withdrawal for that product.

This does not affect your rights regarding defects. If a custom product arrives defective, damaged, poorly made or does not match the configuration you confirmed, you are covered by the legal warranty of conformity and we will take care of the repair, replacement or refund at no cost to you. See the "Legal warranty" section below.

Right of withdrawal (14 days)

For non-customized catalog products, you have 14 calendar days from receipt of the order to withdraw from your purchase, without having to justify your decision and without penalty.

The product must be returned in its original condition, with no signs of use or fitting, with all its accessories, labels and original packaging, together with the receipt or proof of purchase. Products showing signs of having been installed in the vehicle are not considered to be in original condition.

Returns are also not accepted for sealed products which, for hygiene or health protection reasons, have been unsealed after delivery.

How to start a return

Email us at info@blacklineworld.es with your order number and the reason. We will confirm the steps to follow. Once you have notified us of your withdrawal, you have 14 calendar days to send the product to:

BlackLine — Returns
Calle Antonio Chenel «Antoñete» Nº 12
28978 Cubas de la Sagra, Madrid, España

We do not accept freight-collect shipments or returns without prior notice.

Return costs

The direct cost of return shipping is borne by the customer. If the product arrives defective or damaged, or if it is an error on our part, we cover all return and reshipping costs.

Refund

Once the product has been received and inspected, we will refund you within a maximum of 14 calendar days using the same payment method you used for the purchase. The refund includes the price of the product and the initial shipping costs, except for any additional costs if you chose a shipping method other than the cheapest standard option. We may withhold the refund until we have received the product or proof that it has been shipped.

Damage and issues

Check your order as soon as you receive it. If the item arrives defective or damaged, or you receive the wrong product, contact us immediately with photos of the product and the packaging so we can resolve it as quickly as possible.

Legal warranty

All our products, including custom ones, are covered by the 3-year legal warranty of conformity provided under Spanish law for goods purchased from January 1, 2022. If the product is not in conformity, you may choose between repair or replacement and, where applicable, request a price reduction or termination of the contract.

The warranty does not cover normal wear and tear, or damage resulting from incorrect installation, tampering, accident or misuse of the product.

Exchanges

The fastest way to get what you want is to return the item you have, provided it is a non-customized product, and place a new order once the return has been accepted.

Complaints

If you are not satisfied with how your case was resolved, you can send your complaint to info@blacklineworld.es. The official complaint forms and the consumer bodies of your autonomous community are also available to you.

Model withdrawal form

Only fill this in and send it to us if you wish to withdraw from a non-customized product.

To the attention of BlackLine (blacklineworld.es) — info@blacklineworld.es

I hereby give notice that I withdraw from my contract of sale of the following product:

  • Product: ____________
  • Order no.: ____________
  • Order / receipt date: ____________
  • Consumer's name: ____________
  • Consumer's address: ____________
  • Date: ____________